Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

What's eligible for return?

All items are refundable unto 14 days after purchased (Please make sure that you keep the receipt) . Fish are not eligible for a refund due to the amount of inconveniences it may cause.

What's your Return Policy?

If you would like to return an item, please Contact Us

How long does it take to process a return?

An item can be returned before 14 days after purchased, the process of the return is within 24 hours and a refund will be sent out and received within 7 Business days.

How long does it take to process and dispatch orders?

We process and dispatch all orders within 24 hours of receiving them.

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