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Delivery

Terms of Delivery

How much does delivery cost?

Dry goods orders under £49* – £4.95 postage

Dry goods orders over £49* – Free postage

Fish & coral orders under £99* – £14.99 postage

Fish & coral orders over £99* – Free postage

Bulk items( large tanks & gravel) – Calculated at checkout

*some postal codes may be exempt or incur additional charges, please check below.

What if I order dry goods and live stock?

Orders that have combined dry goods and live stock are usually sent together. Should it not be possible to combine dry goods and live stock this will be sent in 2 separate packages at no additional cost. Delivery for combined order is as follows:

Combined orders under £99 – £14.99

Combined orders over £99 – FREE

When will my order arrive?

Dry goods orders are dispatched same day usually taking 2-3 days to arrive.

Combined orders and livestock is sent via overnight courier. Live stock can only be delivered Wednesday, Thursday & Friday before 10 am. Your order will not be dispatched until one of our team has contacted you to arrange delivery.

Bulk items that require pallet delivery are also not dispatched till a delivery day can be arranged.

What happens if my order does not arrive?

We try our best to get all orders to our customers on time. There are times that the delivery net work may be busy delaying your package, please allow an additional working day then contact us with your order number.

If you do not receive your order live stock order by 11am on the date agreed please contact us on 01772 700 665 immediately.

What should I do if my order arrives damaged or incorrect?

Should your package arrive damaged please send clear images of this to us along with your order number and we will get a replacement to you.

Surcharges to remote areas

Delivery to some areas of the U.K may incur a surcharge. Below is the listed charges*.

Destination Delivery Service Corresponding Surcharge
Scottish Highlands & Islands 2-3 Days* £10.00
Northern Ireland (BT) 2-3 Days* £10.00
Isle of Scilly (TR) 3 Days* £10.00
Isle of Man (IM) 2-3 Days* £19.00
Channel Islands 2-3 Days* £10.00
Republic of Ireland 2-3 Days* £13.00
* None of the above services are guaranteed.

Please not we are not able to deliver fish to some parts of Scotland. Please check before purchasing.

Do you deliver outside the U.K?

We are able to send dry goods to countries outside the U.K. Please check with us before order to ensure we are able to ship to you. Below is approximate shipping charges to some countries. Any customs or duty charges are the responsibility of the recipient of the goods. Should you wish to return  any goods it is the responsibility of the customer to pay any return postage.

  • Austria: £15.00
  • Belgium: £12.00
  • Bulgaria: £28.00
  • Czech Republic: £15.00
  • Denmark: £16.00
  • Estonia: £20.00
  • Finland: £25.00
  • France: £15.00
  • Germany: £15.00
  • Greece: £35.00
  • Guernsey: £15.00
  • Hungary: £15.00
  • Ireland: £13.00
  • Italy: £20.00
  • Jersey: £15.00
  • Latvia: £20.00
  • Lithuania: £15.00
  • Luxembourg: £15.00
  • Netherlands: £15.00
  • Norway: £25.00
  • Poland: £15.00
  • Portugal: £20.00
  • Romania: £30.00
  • Slovakia: £15.00
  • Slovenia: £15.00
  • Spain: £20.00
  • Sweden: £20.00
  • Switzerland: £20.00

We DO NOT ship to BFPO boxes.

Due to COVID-19 we have taken the decision to reduce our operations. Our team are still on hand to respond to any enquiries that you may have, however response times are likely to be longer than usual. We ask that customers use the contact form rather than telephoning. Please be aware due to postal restrictions we are unable to ship 2 person deliveries and standard deliveries excluding local deliveries may take up to 14 days to be delivered. Our store is still open until further notice. Thank you for your understanding and we wish everyone all the best during these hard times. Get In Touch
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